Quick Update 10/4/2012
“ Just a quick update. Looks Like Chitika is going to help me after all. My account should be reactivated tonight. I can’t say this was a pleasant experience, but it looks like truth will indeed set you free.
I’ll be updating the ripoff report as well as various posts in forums to help remove a lot of the negativity I put on the company. Again, this is being done because I didn’t do anything wrong. If you do make false clicks, I am certain your outcome will be different, and I hope they catch you.”
Note, I am not removing this post at this time in case it happens to someone else who didn’t do anything wrong. The latest message indicated they would help on a case by case basis, but the truth is, I didn’t get the help I needed until I vented a bit. (I’m not one to vent very often and only in certain situations)
Pretty much every blogger, web publisher and the like, know that they can make a little extra money on their website by showing relevant ads. I, like many, think Google Adsense is far superior to any other service for smaller publishers, but are there others?
Well yes there are, and I’ll write about some others I use that have brought success on our networks soon, but this post is about Avoiding Chitika at all costs.
I have been running ads for Chitika since 2009 (When Yahoo Closed their Publisher Services) with marginal success at best. Yesterday, I received a letter that my account had been suspended. I thought for sure it was a spam email trying to phish for my username and password, but after evaluating the link structure in the email, I quickly realized that this was a real email from Chitika.
We are sending this message to inform you that your account: ********* has been deactivated.
The reason(s) for this deactivation is either because a traffic analysis for your account highlighted significant invalid click activity or your domain infringed upon one or more of our website restrictions such as:
Pornography, adult, or mature content
Illicit drugs and drug paraphernalia
To view our restrictions list in its entirely, please see Chitika’s Terms and Conditions at http://chitika.com/mm_terms.php for more detailed information regarding website restrictions.
We are also working with our ad partners to refund the amounts. Please remove all Chitika ad code from your web pages immediately.
Chitika Customer Service”
First thing I noticed, is that it says do not reply in their return email address, which didn’t set well with me, so I immediately called customer service and was directed to a voice mail. Tried again a bit later, and it went to the same ladies voice mail, so I figured I would send them a quick email through their website.
My Email to Customer Support:
Dear customer support,
(This is no way directed at you so please don’t take anything personally. I used to do customer service for Amazon.com and know how cruel people can be)
I just received a message that my account was deactivated. It indicates that I have inappropriate material which is nonsense. I own Wrapcandy.com and Babyanimalz.com
I know I run ads on our support forum which receives over 10,000 daily page views.
I think is the only place I run ads other than our craft section. It also suggested that I may have been creating false clicks, which would be a complete fabrication.
I don’t run that many ads through chitka as they don’t really preform as well as Google. I’ve been running ads for Google for over 5 years and have never had any issues with them.
Again, please check your records, I have never asked customers to click on ads ever. I advertise through many networks, which is why I would never falsely click an ad or ask anyone to do so. In fact, I usually avoid any ads at all costs.
Further more, you “Blurb” letter doesn’t even have a place to post a rebuttal. Customer support goes to a voice mail. I’m not very pleased at the moment.
Got a response this morning which, as I figured, would give me no further explanation.
OCT 03, 2012 | 09:28AM EDT
I have contacted our fraud team to take another look into your site. Unfortunately, due to invalid click activity your account cannot reactivate your account.
We are no longer able to support your account as our merchant partners are not willing to pay for the traffic coming from your account.
Good luck with all your future endeavors.”
SO this message basically said too bad for you now go away, and and Good luck. (Thanks for the great wishes, Josh. Love getting Blurbs or canned responses)
Of course, I want to get the last word in, and that is partly the reason for this post. So here is my latest reply (at this writing I have not heard back; if I do, I will be sure to let you know with an update.
Warning:: This is not my usual messages to customer support, but when they will do nothing, it is a good way for me to vent.
As an advertiser, I wouldn’t want to pay for fraudulent clicks either, but you are accusing me of doing something unethical and it is insulting to my character.
So if some “yahoo” decides to click ads on my site, your system has no way of not recording them? It’s not like I’m losing much here, but it is the principle of the thing.
I’ve been reading some pretty terrible reviews about this same thing happening. I figured they were in the wrong, but I guess I know better now.
I’ll be placing some negative reviews on all my blogs to warn others of your shortcomings and lack of recourse. You’re basically stealing with no proof of fault on my part. Your system is clearly flawed, and it is a shame that publishers and advertisers have to suffer for your shortcomings.
Chitika make no apologies, no real explanation. Just that some lousy software you are using shows fraudulent clicks that did not come from me.
Thanks for the support.”
This is just to warn smaller publishers that Chitika really doesn’t seem to care. I know they wouldn’t cancel an account with a large company with over 2 million page views per day. The one place I advertised Chitika was on my support forum for Candy Wrappers and on a few of my craft pages.
These few places averages over 10,000 page views per day, so It’s not a huge lose for them.
Anyway, that is my experience with Chitika. Try google Adsense first, then give lijit.com a chance.